FREQUENTLY ASKED QUESTIONS

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Who is Switch Now Save?

Switch Now Save Service Standards

Switch Now Save Charges

Switch Now Save Referral fees received

What is the low fixed charge rate and how do I know if I am eligible?

Switch Now Save Website Security

What are network rebates, and will I still receive them if I switch retailers?

How much can I save by switching?

Why have electricity prices increased so much?


Who is Switch Now Save?

Switch Now Save is an independent and impartial gas and electricity price comparison and switching site. Our aim is to make it easy for people at home to compare gas, electricity and dual fuel prices between energy suppliers and have the option to switch to a better deal. We gather data from all suppliers and other third party sources and we have developed price comparison calculators to make it easy for you to compare all suppliers and tariffs, ordered by cost or service rating. We earn our income from a small referral fee if you switch to a new energy supplier using this website. This referral fee does not affect the price you pay, and this comparison service is provided to you for free. We go to great lengths to abide by all regulations and requirements especially those set from the Electricity Authority.

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Switch Now Save Service Standards

We welcome feedback and suggestions on how to improve our service and will consider all suggestions. We strive for high standards of customer service and will respond to any complaints or enquiries within 2 working days. Complaints will be handled quickly, effectively, fairly, and confidentially. In case of disputes, we will keep you informed about progress. In the event of a complaint or difficulty, please use our contact details below.

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Switch Now Save Charges

Our service to you is free of charge. We do not collect any payments through our website, nor do we enter into any direct contracts for the supply of electricity or gas. When you switch your gas and/or supplier with us, we assist the switching process for you and are paid through commissions that are paid to us by the supplier.

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Switch Now Save Referral fees received

Some, but not all, suppliers pay a referral fee to Switch Now Save for new customers. This does not affect the presentation of results in any way as we show results with complete impartiality. All suppliers and tariffs are listed on this website regardless of commercial arrangements. We appreciate your custom and encourage you to switch to your new supplier through the links on our web site. We depend on your support by using our links to apply to new suppliers, and this helps to finance the operation of this free service.

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What is the low fixed charge rate and how do I know if I am eligible?

Electricity providers are required to assist low-use customers by offering them a low fixed charge tariff option of no more than 30c per day. Your provider should inform you at least annually of whether it may be beneficial for you to switch to a low fixed charge rate. The low-user plan is generally the best option if you use less than 8000kWh per year, or 9000kWh per year if you live in parts of the lower south region (all areas south of and including Christchurch, but excluding the West Coast). The low-user plans have a lower fixed daily charge than the standard options and a higher variable charge for the electricity used. The amount of the variable rate varies depending on where you live and what type of meter you have. To qualify for a low-user plan, your home must be: Used or intended for occupation mainly as a place of residence. Your principal place of residence. Certain very small distributor locations are exempt from these requirements.

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Switch Now Save Website Security

All areas on the site where we collect sensitive information are protected through SSL and so all data is fully encrypted before being sent to us.. Please look for the padlock symbol in the address bar or status bar of your browser. We do not pass on any of your details to any third party other than the energy supplier that you are switching to. As part of our ongoing relationship with the energy suppliers, we are audited by external security consultants to ensure that all data is collected and stored in a secure way.

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What are network rebates, and will I still receive them if I switch retailers?

Network rebates often apply when a local network company is owned by a trust or other entity. Rebates occur when dividends are paid to the trust, or a refund of line charges is made. Your new retailer will continue to pass on any network rebates to you, if you are eligible for them, in full via your bill.

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How much can I save by switching?

Is it worthwhile changing energy providers? You may be able to save hundreds or even thousands of dollars per year. On the other hand, you may discover that you’re already on the best available plan and therefore make no savings at all – but at least you will know you’re getting the best deal. The potential for large savings corresponds to the amount of power your household uses. For example, a very large household spending $6000 per year on power could save a lot more in dollar terms than a single-occupant home spending $600 per year. But the percentage you could save is the same. Regardless of the size of your home or how much power you use, you could still make considerable savings by using Switch Now Save.

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Why have electricity prices increased so much?

Electricity prices change due to a number of reasons, including the overall competitiveness of the retail market, demand and supply levels, the cost of new generation, natural gas prices, and infrastructure costs of delivering power to your door. The following have influenced prices over recent years: Strong demand for electricity has outstripped electricity generation capacity, much of which was built in the 1960s and 1970s. This growth has required new power stations to be built, and these are more expensive than existing power stations.

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